As a historic property, located in the heart of downtown Cincinnati, our meticulous attention to detail, high level of service, and art deco decor draw guests from around the world. There is never a dull moment at this top ranking hotel. Our high volume can be a challenge but as a team we pull together to ensure every guest experience is a 10!
Team Member Outings Our team works very hard, sometimes long hours but we also like to have fun. We have monthly team member lunches and activities and annual company outings.
Community Outreach We are community orientated with quarterly volunteer outreach and donation events.
Team Work We are unified as a team through continuous training opportunities and development. We aren't offering a job we are offering a career. Just ask one of our 30+ employees celebrating 20 or more years with us!
Hilton’s #1 Food and Beverage hotel in the USA for six of the last seven years
AAA Four-Diamond Hotel
AAA Five-Diamond Restaurant, Orchids at Palm Court
Forbes Four Star Restaurant
One of the Top 100 Best Restaurants in the USA" for seven consecutive years
Have front desk hotel experience? Advance your career as our front desk trainer! Assist guests with any needs that arise throughout their stay as well as training all new front desk and guest service team members.
Oversee training requirements for all front desk and guest service team members.
Assist team members with accessing and completing online training.
Work with Director of training to access training needs of team members.
Greet guests and walk them through the check in process, accurately updating their record.
Assist guests with checking out, receiving and properly posting payments.
Listen to and anticipate guest needs.
Take ownership of guest complaints and use problem solving to satisfy their needs.
Promptly answer telephone calls and expedite to the proper person.
Scheduling is based on business and therefore can be erratic, including days, nights, weekends, and/or holidays and tight turnarounds.
Must have prior front desk experience
OnQ experience preferred
Must be able to pass pre-employment drug screening and background check.