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Catering Event Service Manager

This Hilton Cincinnati Netherland Plaza hotel is looking for a Catering Event Service Manager who is passionate about making every experience here unique, positive, successful and inspiring.

 Responsibilities:

  • Work closely with client after booking to develop good working relationship, including letter of introduction, meeting planner materials, prompt response to calls and requests.
  • Maintain professionalism in problem situations.
  • Maintain detailed records of discussions with guest, including room accommodations, all meeting setups, food and beverage, transportation, etc.
  • Greet client upon arrival.
  • Facilitate and communicate details related to catering functions to management.
  • Upsell to improve revenue generation on property.
  • Be readily available during functions for consultation with client.
  • Flexible schedule required to accommodate client needs.
  • Preside at conference planning meetings where details related to group coordination will be discussed and reviewed by management.
  • Participate in site reviews.
  • Conduct exit interviews with clients to solidify repeat business and distribute results.
  • Participate in the preparation of the annual hotel budget.
  • Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.

Qualifications:

  • Minimum of 2 years Catering experience required.
  • Must have a comprehensive knowledge of all hotel departments and functions.
  • Must have a comprehensive knowledge of applicable Federal, state, and local health, safety, and legal regulations.
  • Must have exceptional mathematical and computer skills.
  • High school education, relevant training and experience required.  Additional education preferred.
  • Ability to timely obtain any required licenses or certificates.
  • CPR training required; first aid training preferred.
  • Additional language ability preferred.
  • Occasional travel required.

 Benefits:

  • Medical (full time)
  • Dental (full time)
  • Vision (full time)
  • 401(k) (full time)
  • Paid Time Off (full time)
  • Life insurance (full time)
  • Hilton hotel discount travel program
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